Chapter 0

Your Tutor Journey on Snapask

Hi again, welcome on board! We value your expertise and passion for teaching.
Here are the few stages of your journey on Snapask.

Trainee Tutor

After your tutor application is approved, you will officially enter a 2 week long probation, in which your teaching quality is to be evaluated based on the following standards:

The sessions answered as a trainee tutor "will not" be counted towards your payout.

Two weeks later, you will receive a notice from our team for final result. If you do not receive any, please contact us as soon as possible.

Snapask Certified Tutor

When you officially become our Snapask Certified Tutor, you are entitled to request cashout for your hard work and join our special tutor payment bonus schemes.

Snapask Elite Tutor

We are not shy about promoting great tutors! You might be featured on our homepage every month based on your activiness and performance.

Chapter 1

How to pick up and answer a question


a.  You will receive an instant notification every time a new question is being asked by a student on any of your approved subjects. Before picking up a question, please make sure you understand the question and you can start the session promptly.

b.  Preview the question by tapping onto the photo for enlargement.

c.  Enter the session by tapping the “Answer” button only when you know how to answer the question!

Please be aware that due to the highly competitive nature of Snapask, the question pick up rate can be extremely high. As such, it is possible that by the time you clicked on a question, the session has already been picked up by another user. In situations such as this, please do not worry, and continue to try picking up the next session when it appears.


a. You may communicate with the student through text, images, and audio messages. Feel free to choose whichever you think will be the most efficient and effective in explaining the question for the student.

b. Instead of providing students with a direct answer straight away, you are required to provide step-by-step guidance when answering the question, in order to ensure that the students can fully understand the reasoning behind the answer.

c. You may exit and re-enter the session later by tapping the “ <” button on the top left corner.

Complete a Session

a. Once you have fully explained the session, and believe that the student have no further follow-up questions, you may end the session by simply clicking “End Session” button under “... ” on the top right corner.

A system message will then pop up for the student to confirm they understand. Please be aware that the student has the right to request further explanation or time based on their response to the system message.

Students have the option to rate their experience with the tutor at the end of each session with the rating of 1-5, with 5 being the highest. You will be notified of the user and ratings given. Please note that students have the right to decline leaving the session a rating. When this happens, it will not negatively affect your overall rating.

Follow PDCA rules

Your performance will be evaluated by Snapask Team and the students themselves based on the following rules.

out your explanation to guide students step by step.
explain clearly & logically.
if students catch up on each point.
a similar question to ensure students understand the concept behind.

Please be aware that any answer given without clear explanation is considered insufficient and the session would be further invalidated.

Chapter 2

Tips for maximizing your reward

This table gives you an idea of Snapask’s peak hours, in which the largest volumes of questions will be asked by students each day. For the tutors that wish to earn the highest possible income, that will be the best time for you to be online.
Tip: Students are most active on Snapask every Friday evening, and in the afternoon during weekends.

The Ideal Tutor Profile

To ensure a student friendly community, your profile should be aligned with the following rules. Or else, we would ask you to revise your profile. We also reserve the right to deactivate your account activity temporarily or permanently until your profile is revised accordingly.

Be sure to complete your tutor profile so our students know who you are! One of the most important features on your profile is your profile picture! Did you know? By including a presentable picture of yourself will directly increase the chance of being "favourited" by students and receive higher ratings!

Chapter 3

Cash out your reward

How to request for a Cash Out?

After you pass probation and become our Snapask Certified Tutor, you will be able to request a cashout when you meet the minimum of 25 valid sessions for each cashout request.

To make a cashout request, just tap “Settings” and click “Cash Out”.

You can submit cashout requests before the last day of each month. Please note that any request after the last day of each month will be processed the month after next month. Also, you will NOT be able to request for cashout on 1st day of every month.

Tutors are encouraged to request for a cashout monthly. If a tutor has not been active for more than six months after his/her last session, Snapask will review the eligibility of cashing out even if tutor does not have 25 sessions and deactivate the tutor account until future correspondence are made.

Snapask will process the requests within 10 working days and we will evaluate all sessions from the entire month, and of the previous months which have not been cashed out before.

After evaluation, we will cash out the amount of all validated sessions.

The account details

You must fill in

1. Bank name: English
2. Account number
3. Account holder name: English

How much will I be paid for answering questions?

Payment method

We will transfer the payment to the bank account you have specified in the app. You will receive a confirmation email when the cash out process is completed. Please note that it may take up to 10 working days for payment clearance.

Kindly make sure you have inputted your complete bank account details correctly to ensure a smooth cashing out process.

How do we evaluate your teaching sessions?

As a tutor, you are obliged to give an explanation in every session.

You are required to guide students to understand the concepts related to the question and provide guidance step by step. Snapask will be taking strict measures to check individual sessions upon your cashout request and on a daily basis.

Any misconduct and sessions that are not aligned with Snapask policy, regulations and standards will be cancelled or invalidated. Cancelled and invalid sessions will not be counted as a valid payout and Snapask has the right to put tutor payout on hold or cancelled if tutor violates the Snapask policy, regulations, and standards.

Example of sessions that will be invalidated

*Snapask has the right to invalidate sessions on a case-by-case basis.

*If you believe such invalidation might be caused by misuse or misunderstanding, you are advised to raise it to our team.

*If you have more than 10 invalidated sessions per month, you will be temporarily deactivated for 2 weeks next month.

The payment offered as compensation for answering questions will be a flat-rate of HKD 5.00 per session, with the amount being added to your account’s record. With approximately 5 questions answered per day, you will be able to earn a monthly reward of HKD 750

How to enter the new bonus rocket scheme?

Every month, the tutors who

1. answer more than 200 questions;
2. have average rating ≥ 4.8;
3. have been favourited ≥ 10 times, and
4. no misconduct or violation of regulations are eligible to enter our bonus rocket scheme!

What is the rule?
For the first 200 questions, the payment will be counted as a flat-rate of HKD$5.00 per session. Every 25 questions answered afterwards would be counted as a level.
Each of the 25 sessions that make up a level will earn an additional HKD 1 for 1 session. In the other words, you will receive a total HKD 25 per level as a bonus. There are 18 levels available!

Let’s say you have 255 valid session this month:255 sessions = 200 sessions + 2 levels of 25 sessions each + 5 remaining sessionsYour Bonus Rocket earnings will be calculated like this:

First 200 sessions = 200 * HKD 5.00 = HKD 1000
2 levels of 25 sessions = 2* 25* HKD 6.00 = HKD 300
5 remaining sessions =5* HKD 5.00 = HKD 25
Total amount = 1000 + 300 + 25 = HKD 1325

Tips on earning bonus
It is not difficult as it sounds! If you answer 8 valid questions or more per day, you will definitely earn the bonus.

Chapter 4

Code of conduct

You are reminded to abide by the below rules and regulations at all times when providing services via our platform:

Make sure you will be able to answer the question before picking it up

Please do not pick up a session unless you are certain that you can provide a detailed answer and explanation. This could avoid unwanted frustration from students as they would have wasted their question quota without receiving adequate assistance. You could also avoid receiving a low rating.

Make sure you have adequate time to fully answer the question.

Please ensure that you have adequate time to explain the answer in full before picking up a question. It is not acceptable to end a session by just giving a short answer without adequate explanation and using ‘not having time’ as an excuse. Neither will be acceptable for tutors to pick-up a question, but not answer it for an extended period of time, even with the intention of answering it later on.

How can you become a good tutor in Snapask?

What is a bad tutor in Snapask?

Attention, attention!

The exchange of contact details with students is strictly prohibited.

Snapask is an education service platform, and not a social network. To maintain the quality of service and to protect the privacy for all parties involved, exchange of contact details with students is strictly prohibited on Snapask. Violators will have their accounts suspended from the app. If a student attempt to ask for your private information, please politely explain the terms and conditions, and decline the request.

The use of foul language is strictly prohibited.

In order to maintain a pleasant learning environment for everyone, the use of foul language and abusive behavior is strictly prohibited under any circumstances. Should you encounter any inappropriate behaviors from students on our platform, please do not hesitate to contact our Customer Service.

Dishonest activity is strictly prohibited.

In order to maintain an honest and genuine service on our platform, all fraudulent activities are strictly prohibited. Some common cases include tutors being directly associated with multiple accounts in order to maximize their profit. Such cases will directly result in an immediate forfeit of all associated cashout, deactivation of account, and in serious cases legal action based on theft ordinance.

What will be considered as a fraud case?

Case 1: Empty sessions without answers or solutions provided may be considered as a fraud or invalid session.
Case 2: Frequent and direct associations between a student and tutor account may also be considered as fraud cases. Fraud checking will be conducted on a case-by-case method.

Dishonest actions that are suspected to be fraud cases will result in your tutor account or associated accounts being terminated immediately without warning and also your payout withheld or not counted.

So, what’s going to happen if you step on line?

Violation of the above regulations may result in the following consequences:

That question will not be counted towards your payment

If you didn’t follow the regulations during your session, the session will not be counted towards your payment, and you will not be able to receive Bonus Rocket rewards.

You will receive a warning

When you step on line for the first time, you will receive a warning email, and your Snapask Tutor account will be temporarily suspended for 2 weeks.

Heavy and repeated violations will result in immediate termination of your Snapask Tutor account without warning.


We run regular checks on tutor quality. You will be disqualified and have your tutor account terminated, if you:

Chapter 5


If I encounter difficulties while answering a question, who should I contact?

You might come across cases such as:

1. No response from students
2. Student asks questions under wrong subject
3. Student end session too fast by giving no chance for you to answer
4. Student ask for your personal contact
5. You do not know the answer after picking up

You can contact Customer Service through the app or email us at To reach out to our customer service team, just tap the “Settings” icon, click “Get help”, and follow the steps provided.

What if the student asks more than one question?

If the student raises follow-up questions related to his/her initial question, we encourage you to answer the question in the hope of better explaining the concept. However, if the follow-up question is clearly a separate question or on a different concept, you may politely remind the student to raise another question within the app.

You may also suggest for the student to utilise time-based sessions for questions where there might be more follow up questions.

I have tried my best to explain the answer but I received a much lower rating than I have expected. Is there anything I can do about it?

We know it can be very frustrating when you don’t get the ratings you deserved despite trying your hardest. You can request for an appeal by reporting abuse after the session has ended.