Chapter 0

Onboarding Procedure for new Mini Class tutors

Chapter 1

How to pick up and answer a Mini Class session


a.  You will receive a notification when a student sends out a booking for a Mini Class session for any of your approved subjects.

b.  Preview the question by tapping onto the photo for enlargement.

c.  Make sure that you are available during the time slot booked by the student before picking the question up! If you picked up a Mini Class session by mistake, report it to customer service immediately.

Please be aware that due to the highly competitive nature of Snapask, the question pick up rate can be extremely high. As such, it is possible that by the time you clicked on a question, the session has already been picked up by another user. In situations such as this, please do not worry, and continue to try picking up the next session when it appears.


a. Before the session begins, you may communicate with the student via text, images or audio messages. However, bear in mind that the student is not able to reply or send you any messages before the scheduled time slot begins.

b. It is suggested that you send materials highly relevant to the question posed by the student during the waiting time, and this may be used as your teaching materials during the session itself.

c. Instead of providing students with answers to the questions that they ask during the session, you are required to encourage them to keep asking and check for their understanding and offer help wherever necessary.

d. You may also use the ‘reply’ function to reply to specific messages that you or your student have sent in the same chatroom

e. You may exit and re-enter the session later by tapping the “ ← ” button on the top left corner.

Complete a Session

a. A timer at the top of the chatroom will indicate the last five minutes of the session, you should be wrapping things up with your student at this point of time.

b. Once the 30 minutes designated time is up, the session will close by itself and you cannot send anymore messages to your student. A system message will indicate “Lesson ended”.

Chapter 2

Tips for maximising your reward

This table gives you an idea of Snapask’s peak hours, in which the largest volumes of questions will be asked by students each day. For the tutors that wish to earn the highest possible income, that will be the best time for you to be online.
Tip: Students are most active on Snapask every Friday evening, and in the afternoon during weekends.

Since Mini Class sessions are pre-booked by students, there’s no way to determine for sure when students will schedule a time, but our tip is to be online during their most active times, because some students may require immediate help! If you are free for an impromptu lesson, lucky you!

Chapter 3

Cash out your reward

How to request for a cash out?

You will be able to request a cash out when you meet the minimum of 25 valid sessions for each cashout request. If you are eligible to teach both normal QA and Mini Class sessions, both are counted towards meeting this minimum.

To make a cash out request, just tap “Settings” and click “Cash Out”.

You are encouraged to submit cash out requests before the last day of each month. You will not be able to request for cash out on the 1st day of every month.

Snapask will process the requests within 10 working days and we will evaluate all sessions from the entire month, and of the previous months which have not been cashed out before.

After evaluation, we will cash out the amount of all validated sessions.

The account details

You must fill in

1. Bank name
2. Account number
3. Account holder name

How much will I be paid for answering questions?

The payment offered as compensation for answering questions will be a flat-rate of SGD 5 per session, with the amount being added to your account’s record.

If you are only qualified to pick-up, or have only completed Mini Class sessions, please ensure that you have accumulated at least 25 sessions before cashing out for the month, or reach out to our team for your case to be reviewed on a case-by-case basis.

Payment method

We will transfer the payment to the bank account you have specified in the app. You will receive a confirmation email when the cash out process is completed. Please note that it may take up to 10 working days for payment clearance.

Kindly make sure you have inputted your complete bank account details correctly to ensure a smooth cashing out process.

How do we evaluate your teaching sessions?

As a tutor, you are obliged to give an explanation in every session. You are required to guide students to understand the concepts related to the question and provide guidance step by step.

Any misconduct during sessions that violates Snapask’s policies, regulations and standards will result in those sessions being cancelled or invalidated. Cancelled or invalid sessions will be excluded from your payout and Snapask holds the rights to put tutor payout on hold or void if tutors are found violating Snapask’s policies, regulations and standards.

Example of Mini Class sessions that may be invalidated :

*Snapask has the right to invalidate sessions on a case-by-case basis.

Examples of good Mini Class sessions :

Chapter 4

Code of conduct

You are reminded to abide by the below rules and regulations at all times when providing services via our platform:

Make sure you will be able to answer the question before picking it up.

Please do not pick up a session unless you are certain that you can provide a detailed answer and explanation. This could avoid unwanted frustration from students as they would have wasted their question quota without receiving adequate assistance. You could also avoid receiving a low rating.

Make sure you have adequate time to fully answer the question.

Please ensure that you have adequate time to commit and focus on the lesson before picking up a Mini Class session. It is not acceptable to enter a Mini Class session by just giving a short answer without adequate explanation and using ‘not having time’ as an excuse. It will not be acceptable for tutors to pick up a session and answer it before the session begins, and completely ignore the student during the 30 minute period.

How can you become a good Mini Class tutor?

What is a bad tutor on Snapask?

Attention, attention!

The exchange of contact details with students is strictly prohibited.

Snapask is an education service platform, and not a social network. To maintain the quality of service and to protect the privacy for all parties involved, exchange of contact details with students is strictly prohibited on Snapask. Violators will have their accounts suspended from the app. If a student attempt to ask for your private information, please politely explain the terms and conditions, and decline the request.

The use of foul language is strictly prohibited.

In order to maintain a pleasant learning environment for everyone, the use of foul language and abusive behavior is strictly prohibited under any circumstances. Should you encounter any inappropriate behaviors from students on our platform, please do not hesitate to contact our Customer Service.

Dishonest activity is strictly prohibited.

In order to maintain an honest and genuine service on our platform, all fraudulent activities are strictly prohibited. Some common cases include tutors being directly associated with multiple accounts in order to maximize their profit. Such cases will directly result in an immediate forfeit of all associated cashout, deactivation of account, and in serious cases legal action based on theft ordinance.

What will be considered as a fraud case?

Case 1: Empty sessions without answers or solutions provided may be considered as a fraud or invalid session.
Case 2: Frequent and direct associations between a student and tutor account may also be considered as fraud cases. Fraud checking will be conducted on a case-by-case method.

Dishonest actions that are suspected to be fraud cases will result in your tutor account or associated accounts being terminated immediately without warning and also your payout withheld or not counted.

So, what’s going to happen if you step on line?

Violation of the above regulations may result in the following consequences:

That question will not be counted towards your payment

If you didn’t follow the regulations during your session, the session will not be counted towards your payment.

You will receive a warning

When you step on line for the first time, you will receive a warning email, and your Snapask Tutor account will be temporarily suspended for 2 weeks.

Heavy and repeated violations will result in immediate termination of your Snapask Tutor account without warning.


We run regular checks on tutor quality. You will be disqualified and have your tutor account terminated, if you:

Chapter 5


If I encounter difficulties while answering a question, who should I contact?

You can contact our Customer Service department through the app or email us at To reach out to our customer service team, just tap the “Settings” icon, click “Get help”, and follow the steps provided.

What if the student asks more than one question?

They should! In a Mini Class session, students are encouraged to pose as many follow-up questions or questions related to the subject or topic in the entire 30 minutes session. However, if the questions are clearly a separate subject, you may politely remind the student to raise another question or Mini Class session within the app.

I have tried my best to explain the answer but I received a much lower rating than I have expected. Is there anything I can do about it?

We know it can be very frustrating when you don’t get the ratings you deserved despite trying your hardest. You can request for an appeal by reporting abuse after the session has ended.